OHVMA Member Focus
Volunteer Services Manager
Elyria Medical Center
Member: Joined in March 2002
Lois works at a facility that has 387 beds. Her Volunteer Group consists of 256 volunteers and one direct report.
Q: What does being a member of OHVMA mean to you professionally?
A: It provides a wonderful resource of support, knowledge and expertise.
Q: What is your most successful program and why?
A: Our courtesy services. Every guest is greeted and walked to their destination. We let them know the moment they enter that they are important.
Q: As a Manager, what drew you to volunteer management? How did you get started?
A: My situation was a bit different. During a significant corporate cost cutting downsizing, my department (Marketing and Public Relations) was totally eliminated leaving my team and me unemployed. I was offered an open management position in Volunteer Services which I accepted. One day I was writing press releases and marketing new physicians, and the next day I was smiling at people I did not know or have a clue what I was supposed to do with them. They mentored me into my role. Many mistakes and lots of laughs later, our volunteers are wonderful friends.
Q: Three words that describe you----A: integrity, kind, hard worker
Q: What is most challenging about your position: Keeping all the plates spinning with limited time and resources.
Q: How do you define success---A: encouraging someone to see their potential and then pursuing it.
Q: What has been your proudest moment----A: When my granddaughter learned to say “Nana”.
Q: If you were stuck on an island – what three things would you bring ----A: I thought a toothbrush, water and a change of underwear would be good but my husband told me that if I had no food, or a flare, my clean underwear wouldn’t be important. I tend to disagree.
Q: What advice would you give to a recent Volunteer Director Newbee?
A: 1. Build relationships; 2. Learn the volunteers’ names; 3. Laugh with your volunteers; 4. Daily remind them of their value to the organization, the people they help, and how much they are appreciated.
Q: What are your hopes for our profession?
A: That the breadth of responsibility, knowledge of human resource management, and skills in training and development, would be recognized in academia and the professional career sector.
Q: What did you want to be when you grew up?
A: Still trying to figure that out (and grow up) - a back-up singer with either Diana Ross and the Supremes or the Carpenters. I think it is time to accept reality and move on to a new dream.
Q: What is the most important thing you have learned in the last five years?
A: Live each day expecting a blessing from the Lord. He never disappoints.
Q: You’d like to be famous for---
A: The best Nana ever!
Thank you, again! Lois! Please reach out to Lois (in the Northeast District) – what a story!