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• Education Series 2025 - February

  • When
    February 06, 2025
  •  
    10:00 AM - 11:30 AM
  • Location
    Zoom

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  February Education Series 2025

  Webinar Title: But We’ve Always Done It That Way:  Using SWOT to Enhance Your Volunteer Program
  

  

  Date: Thursday, February 6, 2025  

  Time: 10:00am-11:30am

  Speaker: Alex Seblatnigg, CAVS, CPXP  

  Director of Volunteer Services and Internal Engagement, Shepherd Center

  Session Description:

  It’s easy to fall into a routine in Volunteer Services. But what if you could get FREE help to elevate your program and team? Learn how to conduct an effective SWOT analysis and gain valuable insight to keep you at the top of your game.

  
  

  Biography:

  Alex Seblatnigg, CAVS, CPXP is Director of Volunteer Services and Internal Engagement at Shepherd Center, overseeing an extensive volunteer program of in-hospital and community volunteers serving Shepherd Center patients and family members. She manages an employee giving initiative which annually raises over $200,000 and Shepherd Serves, the employee community volunteer program. Alex also leads training for Shepherd’s Grateful Patient program, which empowers former patients and their families to support the organization through various philanthropic channels. She is a Certified Administrator of Volunteer Services, which distinguishes an individual as being among the elite in the field of volunteer management in healthcare and is also a Certified Patient Experience Professional.

  Alex served on the Georgia Society of Volunteer and Retail Professionals (GSVRP) board in a variety of roles from 2011-2024. She was recognized with GSVRP’s Wyn Award in 2018, presented to a member who has made an exceptional contribution to the society. She has served in a variety of roles nationally including State Host Planning Chair for the 2016 AHVRP Conference. She co-chairs the Volunteer Professionals Council at The Beryl Institute and is the Southeast Region representative for the Society of Healthcare Volunteer Leaders (SHVL).

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• Education Series 2025 - May

  • When
    May 01, 2025
  •  
    10:00 AM - 11:30 AM
  • Location
    Zoom

  May Education Series 2025 

  Webinar Title: Great Expectations: Using Communications Strategy to Improve Your Onboarding Process

  
  

  Date: Thursday, May 1, 2025 

  Time: 10:00am-11:30am

  Speaker: Lisa LaVigna, Vice President of Business Development, VSysOne, Bespoke Software

  Speaker: Melissa Bergin, Vice President, Bespoke Software

  Webinar Title: Great Expectations: Using Communications Strategy to Improve Your Onboarding Process 

  Biographies:

  

  Lisa LaVigna is the Vice President of Business Development & Sales at Bespoke. As a lifetime volunteer for a number of organizations focusing on education and the environment, she recognizes the important role volunteers fill in our society. She volunteers at her local shelter twice a week and is on the board at Jazzy Sun Birthdays, a group that organizes birthday parties for children in homeless shelters.  At VSys One she manages marketing and sales of VSys One’s volunteer management software. Lisa has a bachelor’s in public administration from the State University of New York in Albany, MBA from Rensselaer Polytechnic Institute, and a Doctorate in Management from University of Maryland’s University College. Lisa also teaches Business Communications at her local community college.

  

  Melissa Bergin is the Executive Vice President and Lead Training Specialist at VSys One, where she has spent over ten years working with healthcare organizations to design and implement their volunteer management software solutions.  In this role she often helps clients blend existing business practices with new process options made possible with automation. Melissa has a Master’s in Education (M.Ed) with a focus on Administration & Supervision from the College of Saint Rose, a master's in library & information science from the University at Albany, and bachelor's in communication from Cornell University. In her free time, she is an avid quilter.

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• Education Series 2025 - August

  • When
    August 07, 2025
  •  
    10:00 AM - 11:30 AM
  • Location
    Zoom

  August Education Series 2025

  Webinar Title: The Compassionate Listener in the Patient Follow-Up Call Program

  
  

  Date: Thursday, August 7, 2025 

  Time: 10:00am-11:30am

  Speaker: Beth Daddario, CAVS

  Director, Volunteers and Guest Services, Inspira Health

  Session Description: This webinar follows the process of starting a follow-up call program that was developed during COVID. Beth knew that if Inspira Health wanted to know what their patients were thinking, they needed to have someone who cared and was willing to listen make follow-up calls. With proper training, Beth knew that her volunteers could make this happen with a true compassionate voice and willingness to listen. Since starting the program in late 2020, Beth has increased the calls to include each of Inspira Health’s acute care facilities. Through the years, Beth has altered the questions to meet the needs of the organization, but the program has been a continued success because the organization emphasizes collaboration and teamwork.

  
  

  Biography: Beth is the Director of Volunteers and Guest Services for Inspira Health. Her responsibilities include the Volunteers, Front Desk/Guest Services, Gift Shops, Spiritual Care, and the Thrift Shop.  Beth received her bachelor’s degree in social work from West Chester University in West Chester, PA.  She started her career at Inspira Health as a Social Worker – but most of her career (30 years) has been in Volunteer Leadership. Beth enjoyed her time as a volunteer for CHOP – The Children’s Hospital of Philadelphia where she served on both the general PFAC and Cardiac PFAC Committees.  She has been blessed to have the opportunity to share her patient/family experience during General Employee Orientations, Cardiac Care Center training videos, and at the Philadelphia Spin In -a fundraiser that supports the Cardiac Center of CHOP. When not working, Beth loves to spend time with her husband, son, daughter-in-law, and 2 grandchildren. Spending time outdoors is especially important as watching sunrises and sunsets never gets old.

  
  

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